FAQ

We understand that choosing the right lamp is both an aesthetic and practical decision. To help make your experience seamless, we’ve gathered some of the most common questions below. If you cannot find the answer you seek, our customer care team will be delighted to assist you.

✦ Orders & Payments

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are processed in GBP (£).

Q: Can I change or cancel my order after placing it?
Yes — if your order has not yet been dispatched, we will be happy to amend or cancel it. Please contact us at info@millsylimited.shop as soon as possible.

✦ Shipping & Delivery

Q: How much is shipping within the UK?
Shipping within the United Kingdom is £5.99, with free delivery on orders over £50.

Q: Do you ship internationally?
Yes, we do. International shipping is £15.00, with free delivery on orders over £200.

Q: How long will delivery take?

  • UK orders: 2–5 business days

  • International orders: 7–15 business days (depending on customs clearance)

✦ Returns & Exchanges

Q: What is your return policy?
We offer a 30-day free return and exchange policy. If your lamp doesn’t feel right for your space, simply return it in its original condition and we’ll take care of the rest.

Q: How do I start a return?
Simply email us at info@millsylimited.shop or call +44 1945 283621, and we’ll provide you with a prepaid return label.

Q: Do you cover international return costs?
Yes, we also provide free returns for our international customers within the 30-day period.

✦ Products

Q: Are your lamps made from natural materials?
Yes. Many of our designs use natural stones such as alabaster and agate, meaning each piece carries unique patterns and variations — no two are ever exactly alike.

Q: Are the lamps rechargeable?
Several of our designs, particularly those made for outdoor use, include rechargeable features. Product descriptions will indicate whether a lamp is rechargeable.

Q: Do your lamps come with bulbs?
Yes — most of our lamps include the appropriate bulb or integrated lighting element. Specific details are listed under each product description.

✦ Customer Support

Q: How can I contact you?

  • 📧 Email: info@millsylimited.shop

  • 📞 Phone: +44 1945 283621

  • 🕘 Hours: Monday – Friday (09:00–18:00 GMT), Saturday (10:00–14:00 GMT)

✦ Final Note

At MILLSY LIMITED, every question is welcome. Whether it’s about materials, delivery, or choosing the right lamp for your home, we are here to guide you — so that your experience is as luminous as the light we bring.